Conceptualization: Looking at a problem from a abstract perception means that one must think beyond day-to-day actualities.
Persuasion: Seek to convince others, rather than coerce amenability. Effective at building consensus within groups.
Empathy: People need to be accepted and acknowledged. Assume the good intentions and not reject them as people, even when forced to reject their conduct.
Listening: Seek to listen receptively to what is being said (and not said). Understanding what one’s body, spirit, and mind are communicating.